LIMITED PRODUCT WARRANTY

          One Stop Systems, Inc. (“we”, “our” or “OSS”) extends this limited warranty only to the original purchaser (“you” or “your”) of the product that is the subject of the sale (the “Product”). It does not extend to any subsequent owner or other transferee of the Product.

          This limited warranty covers defects in workmanship and materials of the Product for the OSS Warranty Period (as defined in section 4 below).

          This limited warranty does not cover: (a) damage caused by failure to provide a suitable installation environment; (b) damage caused by failure to provide a suitable storage environment (c) damage caused by use of the Product for purposes other than those for which it was designed; (d) damage caused by failure to follow the Product instructions or to perform any preventive maintenance; (e) damage caused by unauthorized repair; (f) damage caused by normal wear and tear; (g) damage caused by disasters such as fire, flood, wind, and lightning; (h) damage caused by unauthorized attachments or modifications; (i) damage caused by external causes such as accidents, abuse, or other actions or events beyond our reasonable control; or (j) damage during shipment.

1. This limited warranty starts on the date we ship the Product to you and lasts for one (1) year (the “Standard Warranty Period”).
2. You may purchase an extension of the Standard Warranty Period in accordance with our Silver, Gold or OEM Services service plans. See available service plans on our website at https://onestopsystems.com/pages/support-and-warranty-plans.
3. The Standard Warranty Period and any extension purchased by you will collectively be referred to herein as the “OSS Warranty Period.”
4. The OSS Warranty Period is not extended if we repair or replace the Product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

          To obtain warranty service:

1. You must contact our Support Department during the Warranty Period to obtain a Return Merchandise Authorization (“RMA”) number. No warranty service will be provided without an RMA number; and
2. You can contact our Support Department for an RMA number as follows:

i. With our Bronze service plan, by: (A) the customer portal on our website (https://onestopsystems.com/pages/support-form); or (B) emailing support@onestopsystems.com.
ii. With our Silver service plan, by: (A) the customer portal on our website (https://onestopsystems.com/pages/support-form); (B) emailing support@onestopsystems.com; or (C) calling (877) 438-2724.
iii. With our Gold service plan, by: (A) the customer portal on our website (https://onestopsystems.com/pages/support-form); (B) emailing support@onestopsystems.com; or (C) calling the telephone number provided in your Gold service plan warranty welcome letter.


3. Within thirty (30) days of receiving your RMA number, you must ship, at your expense and risk of loss, such allegedly defective Product to us at our facility located at 2235 Enterprise Street, Suite 110, Escondido, California 92029 or Industriestraße 51, D - 82194 Gröbenzell, Germany; as determined in our sole discretion.

          If our inspection and testing reveals, to our reasonable satisfaction, that such Product is defective and any such defect has not been caused or contributed to by any of the factors described under section 3 above:

1. During the OSS Warranty Period, we will correct any defect in workmanship or material with either new or refurbished replacement parts; and such repair, including both parts and labor, will be performed at our expense.
2. If we are unable to repair the Product after a reasonable number of attempts, we will, at our option, either (i) replace the Product or (ii) provide you a full refund of the purchase price of the Product.
3. Further, if you purchased an extension of the Standard Warranty Period with our Silver or Gold service plans, if you desire, we will cross ship new or refurbished replacement parts to you from our stock, or if not in stock, upon first availability, while we inspect and test your allegedly defective Product (Gold service plan will cross ship within two (2)-business days of availability). If our inspection and testing reveals, to our reasonable satisfaction, that such Product is not defective, you will be responsible and pay for such replacement Product cross shipped to you at our price in effect at the time such Product was cross shipped to you.
4. We will also, at our expense and risk of loss, ship the repaired or replacement Product to you as follows:

i. With our Bronze service plan, via FedEx or UPS ground service.
ii. With our Silver service plan, via FedEx or UPS 2-day.
iii. With our Gold service plan, via FedEx or UPS next afternoon.


5. If you desire, we can ship the repaired or replacement Product to you via an expedited shipping method, but you will be responsible for and pay the additional cost.

          If our inspection and testing reveals, to our reasonable satisfaction, that such Product is not defective, we may charge you an inspection and testing fee of $275.00 US.

          YES.
          TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. THE REMEDIES DESCRIBED IN SECTION 6 ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY.
2. IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES, OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO ANY BREACH OF THIS LIMITED WARRANTY, REGARDLESS OF: (i) WHETHER THE DAMAGES WERE FORESEEABLE; (ii) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF THE DAMAGES; AND (iii) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) ON WHICH THE CLAIM IS BASED.
3. IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO US FOR THE PRODUCT.

          YES.
          TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

          Yes. Unless modified in a writing signed by both parties, this limited warranty is understood to be the complete and exclusive agreement between the parties, superseding all oral or written prior agreements and all other communications between the parties relating to the subject matter of this limited warranty, including statements made by our salespersons. No employee of OSS or any other party is authorized to make any warranty in addition to those made in this limited warranty. THEREFORE, YOU ARE WARNED TO CHECK THIS LIMITED WARRANTY CAREFULLY TO SEE IT CORRECTLY REFLECTS THOSE TERMS THAT ARE IMPORTANT TO YOU.

          This limited warranty allocates the risks of Product failure between us and you. This allocation is recognized by both parties and is reflected in the price of the Product. You acknowledge you have read this limited warranty, understand it, and are bound by its terms.