Sales & Shipping Policy

What are my ordering options?

Orders can be placed directly through, through one of our resellers/distributors, or call us directly at (877) 438-2724.

Will my order have sales tax?

By law, state and local sales taxes must be collected based on the destination of the shipment. Due to One Stop Systems' physical presence in California, we are required to collect California state sales tax.

How does confirm I've placed an order?

Orders placed through are processed within an 8 hour period during normal business hours. Business hours are 8:00 AM - 5:00 PM (PST), Monday through Friday, excluding holidays. After placing an order, an automated confirmation e-mail will be sent to the e-mail address you specified on your account. We will contact you if your order is delayed in shipping, otherwise, your order will ship to the address you entered on your account via the shipping and handling method you requested in the time period stated on the product page.

I've had a problem placing an order. Who do I contact?

If you had a problem placing an order or if you feel your order was not properly submitted, you can contact us by phone at (877) 438-2724 or email at Customer Service is available from 8:00 AM to 5:00 PM (PST), Monday through Friday, excluding holidays. When contacting us, please provide your name, email, order number (if available), and date of purchase.

Can I change an order or cancel it?

If you would like to change or cancel your order, please contact us immediately at (877) 438-2724 or from 8:00 AM - 5:00 PM (PST), Monday through Friday. Please provide us with your name, email, order number, and date of purchase.

What are the shipping options and costs?

One Stop Systems uses UPS as our shipping provider. If you would prefer to use a different provider, enter your account information and preferred provider in the comments field at checkout. UPS charges shown are estimates, actual shipping rate will be charged at shipment and your invoice will be adjusted appropriately if lower. Shipping charges are based on the total order quantity per shipping address and location of delivery. Orders are not guaranteed to ship the same day they are placed. The listed shipping methods denote the delivery time once your order is shipped from our warehouse. All shipments are F.O.B., origin.

Pricing and Product Availability

Prices and in-stock product are subject to change without notice.

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